Refund policy
General Terms
Once the product is delivered there is a 15-day return window provided to the buyer.*
Post the return window if there is an issue with the product or if any assistance is required please feel free to contact us at customer@izicart.com. Our team will be happy to assist you.
To receive after-sales service during the warranty period, contact IZI service center or visit www.izicart.com.
You must provide valid proof of purchase, receipt, and order number to avail of warranty service.
Services not covered within the Warranty shall incur charges as applicable.
Warranty coverage is worldwide.
What is Covered
The warranty is based on “IZI” published product materials, such as user manuals, safety guidelines, specifications, in-app notifications, and service communications.
Warranty duration varies for different products and parts.
The warranty period begins on the day of purchase.
The components covered under the Warranty are
Main device: 1 year
Battery: 6 Months
Accessories: If applicable
For all products Replacement will be provided only one time. Once replaced, the warranty will be considered as per the former purchase date only.
What is not Covered
Products subjected to abnormal use or environmental conditions, accidents, mishandling, neglect, unauthorised alteration, misuse, improper installation or repair, or improper storage.
Products with signs of tampering or altering of the product, the serial number label, waterproof mark, etc.
Products that have had any modifications done such as unauthorised attempts to repair, flight log details altered or deleted.
Glass, Plastic peripherals, and Accessories with the main product.
Products with any signs of Physical Damage, Including Water Damage, Crash, Fire Damage,
Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
Physically damaged products shall be void of warranty and replacement.
Returns and Replacement*
Return and Replacement can be claimed for the below reasons only.
In Transit Damage Received
Wrong Product Received
Defective Product received
For In transit Damage product received and Wrong Product received complaints customer should inform the company within 48 Hours of delivery with a proper unboxing video.
For a Defective complaint, it is compulsory to provide an image of the product, a Video of the issue and an Invoice for the product.
In case of refund or replacement final call will be taken by “IZI” based on the reports provided by our technical team.
In case of a refund, the amount will be transferred to the buyer’s bank account and the same will be reflected in 7-8 business days after approval of the refund.
We shall reserve the right to restrict the exchange of any item purchased if the buyer in any way tampers with the product or damages it.
A return will not be available if the product or labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
Courier charges on one side shall be borne by the customer in case of cases under warranty, return and replacement.
Cancellations request will not be entertained if the orders have already been dispatched to the customers, courier charges in such cases shall be applicable.
Essential Information
If the customer does not accept the cost for repair after inspection, IZI will return the product(s) to the customer in the same condition as received.
Before sending the product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, paintings, etc.). IZI will not be responsible for any damage or loss that may occur to these customized decorations and items.
Cancellation
Cancellation Period- Customers have the right to cancel their order within 12 hours of placing it, provided that the order has not been processed, shipped, or prepared for shipment.
Order Cancellation - No cancellation fees will be charged if the order is cancelled within the specified cancellation period mentioned above. If the order has already been processed, customized, or shipped, a cancellation fee may apply.
Refund Policy:
If the order is cancelled within the cancellation period, the customer will receive a full refund to their original method of payment.
If the order is cancelled after the cancellation period but before shipment or processing, a refund may be issued, subject to the deduction of any applicable cancellation fee.
Orders that have been shipped or processed before cancellation are not eligible for refunds, but customers may be able to initiate a return or exchange as outlined in our Return Policy.
Process for Cancellation:
To cancel an order, customers must Contact the customer support team by WhatsApp or call on 9644344669 or Email us at customer@izicart.com
Our customer support team is available Monday to Saturday 10 am to 6 pm.
Shipping and Return Fees:
If an order has already been shipped, the customer is responsible for return shipping fees.
Unforeseen Circumstances:
We reserve the right to cancel orders or delay order processing in the event of unforeseen circumstances beyond our control, such as natural disasters, strikes, or government regulations.
Legal Compliance:
This policy is subject to all applicable local, state, and federal laws and regulations governing order cancellations and refunds.
Terms Changes:
IZI reserves the right to modify this cancellation policy at any time without prior notice. Any changes will be posted on our website and take effect immediately.
Contact Information:
For inquiries or assistance with order cancellations, please contact our customer support team at 9644344669 Monday to Saturday 10 am to 6 pm.
Order Undelivered or refused by the customer
If the Order is cancelled or refused by the customer courier charges will be deducted from the customer's amount.
If the product is cancelled due to a delay in shipment full refund will be provided to the customer.
Once the order is delivered cancellation policy will not be applicable only the Return policy will be applicable.
Arbitration
Any disputes arising out of or related to this Policy shall be resolved through arbitration under the rules of arbitration in India.
